Complaints and Investigations

Writing Submissions to a Complaints Committee

Most complaint decisions are made on paper. Your written submissions may be the only time the committee hears from you directly.

  • Topic Complaints and Investigations
  • Sources checked November 10, 2026
Draft for legal review. This page has not yet been reviewed by Ryan J. Manilla.

Key Takeaways

  • Committees must consider your submissions and relevant records before deciding (e.g. Code, s. 26(1); OCT Act, s. 26(3)).
  • Address each allegation in turn, with evidence.
  • Show insight and remediation where appropriate.
  • Assume the complainant will read it.

A Simple Structure

  1. Introduction: who you are and your practice context.
  2. Chronology: what happened, tied to records.
  3. Response to each allegation.
  4. Standards: the standards or policies that applied and how you met them.
  5. Reflection and remediation: what you have learned and done.
  6. Conclusion: the outcome you ask the committee to consider.

What Helps

  • Specific references to records.
  • Completed courses, mentoring or changes to procedures.
  • Supporting letters from supervisors where relevant.
  • A calm, professional tone.

What Hurts

  • Attacking the complainant.
  • Generic denials.
  • Information inconsistent with records.
  • Late submissions.

Frequently Asked Questions

How long should submissions be?

As long as needed to answer each allegation clearly. Attach key records rather than describing them.

Should I apologize?

Genuine acknowledgement can help where appropriate. Get advice on the wording if there are parallel proceedings.

Sources

Statutory references are to the provisions listed below, as consolidated on e-Laws when this page was prepared.

  1. Health Professions Procedural Code (RHPA, Sched. 2), ss. 25.2, 26 — Checked November 10, 2026.
  2. Ontario College of Teachers Act, 1996, s. 26 — Checked November 10, 2026.

Keep Learning About Your Proceeding

Read how Ontario regulatory proceedings typically unfold, or compare how other regulators handle complaints, hearings and appeals.