What to Expect in an Investigator’s Interview

Key Takeaways

• In a registrar’s investigation, health professionals must co-operate fully with the investigator (Code, s. 76(3.1)).
• Investigators commonly interview employers, colleagues and witnesses as well as you.
• Review the records before the interview. Do not guess.
• Ask whether the interview will be recorded and request a copy of any notes or transcript.

Why Investigators Interview

Investigators gather documents and speak with the people involved. CNO, for example, describes employer and witness interviews as part of its investigations, and RCDSO says its investigators may interview hygienists, other dentists, staff and the complainant’s family. Your interview lets you explain your actions directly.

Your Obligations

In the health professions, a member must co-operate fully with an investigator appointed by the Registrar (Code, s. 76(3.1)). Lawyers and paralegals must provide required information even if it is privileged (Law Society Act, s. 49.8). Licensing statutes require registrants to answer the registrar’s requests for information about a complaint (e.g. MVDA, s. 14(3); TRESA, s. 19(3)).

How to Prepare

• Read the notice and allegations closely.
• Review your own records so your answers match them.
• Prepare a short chronology.
• Decide in advance whether a lawyer or representative will attend.
• Answer what is asked. If you do not know, say so, and offer to check.

Frequently Asked Questions