Key Takeaways
- Health professionals must co-operate fully with a registrar’s investigator (Code, s. 76(3.1)).
- Licensees must answer complaint-related information requests (MVDA, s. 14(3); TRESA, s. 19(3); CMSA, s. 57(3)).
- Obstructing an OHSA inspector is prohibited (OHSA, s. 62).
- Co-operation is not the same as volunteering opinions. Answer accurately and get advice.
Where the Duty Comes From
| Regime | Duty | Source |
|---|---|---|
| Health colleges | Co-operate fully with an investigator | Code, s. 76(3.1) |
| Law Society | Provide information even if privileged | LSA, s. 49.8 |
| Dealers | Provide requested information as soon as practicable | MVDA, s. 14(3) |
| Real estate | Provide requested information | TRESA, s. 19(3) |
| Condo managers | Provide requested information as soon as practicable | CMSA, s. 57(3) |
| Workplaces | No obstruction of inspectors | OHSA, s. 62 |
What Non-Co-operation Can Lead To
Failing to co-operate can become a separate allegation, can support a registrar’s concern about integrity in licensing regimes, and can lead to court orders or offences under some statutes. It rarely helps the underlying matter.
Co-operating Wisely
Provide what is required, accurately and on time. You can still ask questions about scope, agree on timing, and get advice before interviews. Co-operating does not mean waiving your right to respond to the allegations in full.
Frequently Asked Questions
Does the duty apply to a complaint as well as an investigation?
In the health professions, written submissions on a complaint are optional (Code, s. 25.2), but the duty to co-operate with an appointed investigator is mandatory (s. 76(3.1)).
What if the request is too broad?
Raise it with the investigator in writing and propose a reasonable scope. Do not simply ignore it.
Sources
Statutory references are to the provisions listed below, as consolidated on e-Laws when this page was prepared.
- Health Professions Procedural Code (RHPA, Sched. 2), ss. 25.2, 76 — Checked November 10, 2026.
- Law Society Act, s. 49.8 — Checked November 10, 2026.
- Motor Vehicle Dealers Act, 2002, s. 14 — Checked November 10, 2026.
- Trust in Real Estate Services Act, 2002, s. 19 — Checked November 10, 2026.
- Condominium Management Services Act, 2015, s. 57 — Checked November 10, 2026.
- Occupational Health and Safety Act, s. 62 — Checked November 10, 2026.