Key Takeaways
- Health college complaints are expected to be disposed of within 150 days (Code, s. 28).
- OCT and ECE committees must use best efforts to finish within 120 days (OCT Act, s. 26.2; ECE Act, s. 31.2).
- Published averages are often longer. CRPO reported 270 days as of May 2023; the physiotherapy college says 8–12 months.
- Registrar’s investigations generally have no statutory target.
Statutory Targets
Under the Code, a panel shall dispose of a complaint within 150 days; if it does not, the Registrar must give the complainant notice and an expected date no more than 60 days later (s. 28). The OCT and ECE Acts require best efforts to dispose of complaints within 120 days, with notice to both sides if that is missed (OCT Act, s. 26.2; ECE Act, s. 31.2).
What Regulators Report
CRPO reported an average of 270 days from receipt of a formal complaint to decision, as of May 1, 2023, with updates after 150 days. The College of Physiotherapists says the process can take eight to twelve months.
While You Wait
- Keep practising normally unless restricted.
- Complete any remediation you can, such as courses, and keep proof.
- Respond promptly to further requests.
- Keep a file of all correspondence.
Frequently Asked Questions
Can I ask for an update?
Yes. A polite written request is reasonable, especially after a statutory target passes.
Does delay help me?
Not reliably. Unresolved matters can affect employment and insurance. Taking proactive steps usually helps more.
Sources
Statutory references are to the provisions listed below, as consolidated on e-Laws when this page was prepared.
- Health Professions Procedural Code (RHPA, Sched. 2), s. 28 — Checked November 10, 2026.
- Ontario College of Teachers Act, 1996, s. 26.2 — Checked November 10, 2026.
- Early Childhood Educators Act, 2007, s. 31.2 — Checked November 10, 2026.
- CRPO, “Complaints & Reports” — Checked November 10, 2026.
- College of Physiotherapists, “The Complaints Process” — Checked November 10, 2026.