Key Takeaways
- Character letters are most persuasive when the author knows about the allegations.
- Completed remediation, such as courses or counselling, shows insight.
- Prior record, or the absence of one, matters.
- Panels may consider prior decisions (e.g. NHCLA, s. 57(4.3), for fines).
Character Letters
- Ask writers who know your work.
- Ensure they know the allegations or findings.
- Ask for specific examples, not general praise.
- Keep them brief and signed.
Other Mitigation
Evidence of insight, completed remediation, practice changes, health treatment and co-operation with the investigation can all be relevant. Statutes sometimes direct panels to consider history; for example, the HCRA discipline committee must consider prior determinations when setting fines (NHCLA, s. 57(4.3)).
Frequently Asked Questions
How many letters should I get?
Quality matters more than quantity. A handful of specific, credible letters is usually better than many generic ones.
Do letters help at the liability stage?
Rarely. They are mainly for penalty.
Sources
Statutory references are to the provisions listed below, as consolidated on e-Laws when this page was prepared.
- New Home Construction Licensing Act, 2017, s. 57 — Checked November 10, 2026.